FAQ

Refund Policy:

At K&M Hockey Development, we strive to provide excellent service and ensure customer satisfaction. We understand that sometimes plans change, and we have crafted the following refund policy to address such situations:

Camps:

• 100% Refund 30 Days Prior to Camp: Customers who cancel their registration at least 30 days before the camp start date are eligible for a full refund of their payment. We appreciate your advance notice and understanding.
• 50% Refund 15 Days Prior to Camp: For cancellations made between 30 and 15 days before the camp start date, customers are entitled to receive a 50% refund of their payment.
• No Refund Within 15 Days of Camp: Unfortunately, we cannot provide refunds for cancellations made within 15 days of the camp start date due to the high demand for our camps and associated planning challenges.

Individual Skates:

• 100% Refund 48 Hours Prior to Skate: Customers who cancel their registration at least 48 hours before a scheduled skate are eligible for a full refund of their payment.
• 50% Refund 24 Hours Prior to Skate: For cancellations made between 48 and 24 hours before the scheduled skate, customers will receive a 50% refund.
• No Refund Within 24 Hours of Skate: Cancellations made within 24 hours of the scheduled skate are not eligible for refunds.

Please note:

• Refunds will be processed using the same method of payment used for the original transaction.
• Requests for refunds must be submitted in writing to kmhockeydevelopment@gmail.com.
• Refunds will be issued within 2 days from the date of cancellation approval.

Thank you for your understanding and cooperation. If you have any questions or concerns regarding our refund policy, please feel free to contact us. We appreciate the opportunity to serve you and look forward to welcoming you to our programs.

K&M accepts all major credit cards through square up, Etransfers and cash payments.